Seza, operated by Seza App LLC, provides international mobile top-ups, digital gift cards, and airtime/data services. This Privacy Policy explains what personal data we collect, how we use and share it, and your choices.
1. Data We Collect
- Account & Contact: name, email, phone number.
- Transaction: recipient phone/email, operator/brand, amounts, country, timestamps, failure reasons.
- Payment: billing name, email, masked card details, transaction IDs (processed by our payment processor; we do not store full card numbers).
- Device & Log: IP address, device identifiers, OS, app version, language, and diagnostic logs (for fraud prevention and service quality).
- Support: messages and attachments you send to support.
2. How We Use Data
- Fulfill top-ups and digital gift cards; process payments.
- Prevent fraud and secure our services.
- Operate, maintain, and improve the app and website.
- Comply with legal, tax, and regulatory obligations.
- Communicate about orders and respond to support requests.
3. Sharing
- Payment processors to complete your purchase.
- Telecom carriers / gift card issuers to fulfill orders.
- Infrastructure & fraud-prevention providers (hosting, email) under contract.
- Law enforcement or regulators when required by law.
- We do not sell personal data.
4. Retention
We keep data as long as needed to provide the service and for legitimate business, accounting, and legal purposes. When no longer needed, we delete or anonymize it.
5. Your Rights & Choices
- Request access, correction, or deletion by emailing support@seza.app with subject “Privacy Request”.
- Opt out of non-essential emails via unsubscribe links (transactional emails may still be sent).
- EEA/UK/other regions: you may have additional rights under local law.
6. Data Deletion
You may request deletion of your personal data by emailing support@seza.app with subject “Delete my data”. We will verify your request and delete data unless retention is required by law (e.g., fraud prevention, tax).
7. Children
Seza is not directed to children under 13 (or the age defined by your jurisdiction). We do not knowingly collect data from children.
8. Security
We employ administrative, technical, and organizational measures to protect personal data. No method of transmission or storage is completely secure.
9. International Transfers
Your data may be processed in the United States and other countries. Where required, we use appropriate safeguards for cross-border transfers.
10. Changes
We may update this Privacy Policy. Changes take effect when posted with the updated date below.
11. Contact
Email: support@seza.app
Entity: Seza App LLC
Last Updated: September 21, 2025