Seza, operated by Seza App LLC, provides international mobile top-ups, eSIM travel data, and digital gift card services. This Privacy Policy explains what personal information we collect, how it is used, shared, and retained, and the choices available to you.
1. Information We Collect
- Account & Contact Data: name, email address, and phone number.
- Transaction Data: recipient phone/email, operator or brand, recharge amount, country, timestamps, and any failure reasons.
- Payment Data: billing name, email, masked card details, transaction IDs (processed by our payment processor; Seza does not store full card numbers).
- Device & Log Data: IP address, device identifiers, operating system, app version, language, and diagnostic logs for fraud prevention and service quality.
- Support Data: messages and attachments you send to customer support.
2. How We Use Your Information
- To process and deliver mobile top-ups, eSIM activations, and digital gift cards.
- To process payments and detect or prevent fraud.
- To operate, maintain, and improve our app and website performance.
- To comply with legal, tax, and regulatory requirements.
- To communicate with you about transactions, updates, or support requests.
3. How We Share Information
- Payment Processors (e.g., Stripe) to complete your transactions securely.
- Telecom operators and gift card issuers to fulfill top-up and digital order requests.
- Infrastructure and analytics providers (e.g., hosting, email, fraud prevention) under strict data-processing agreements.
- Government agencies or law enforcement, when required by applicable law or legal process.
- We do not sell, rent, or trade your personal information.
4. Data Retention
We retain personal information for as long as necessary to provide our services and for legitimate business, accounting, and legal purposes. When information is no longer needed, it is securely deleted or anonymized.
5. Your Rights and Choices
- Request access, correction, or deletion of your personal data by emailing support@seza.app with the subject “Privacy Request.”
- Opt out of non-essential communications via unsubscribe links in our emails (transactional messages will still be sent).
- Depending on your region (e.g., EEA, UK, Canada, California), you may have additional privacy rights under local laws.
6. Data Deletion Requests
You may request deletion of your Seza account and associated data by emailing support@seza.app with the subject “Delete My Data.” We will verify your request and remove information except where retention is required by law (e.g., for fraud prevention or tax obligations).
7. Children’s Privacy
Seza is not directed toward children under 13 (or the minimum age defined by your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided data, please contact us for prompt deletion.
8. Data Security
We use administrative, technical, and organizational safeguards to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.
9. International Data Transfers
Your information may be processed in the United States or other countries where Seza or its service providers operate. When required by law, we implement safeguards such as contractual clauses or equivalent protections for cross-border transfers.
10. Updates to This Policy
We may update this Privacy Policy periodically. Updates take effect when posted on this page with the revised effective date below.
11. Contact Us
Entity: Seza App LLC
Email: support@seza.app
Last Updated: September 21, 2025